Refund & Return Policy (Zewarza)

We want you to shop with confidence at Zewarza. Please read our policy carefully.

1. Return Eligibility

You can request a return if:

• Product is damaged or defective
• Wrong item is delivered
• Issue is reported within 3 days of delivery

2. Non-Returnable Items

• Used jewellery
• Items without original packaging
• Sale or discounted items (unless defective)

3. Refund Process

Once we receive and inspect the returned item:

• Refund or replacement will be processed within 5–7 working days
• Refunds will be issued via original payment method or bank transfer

4. Exchange Policy

We also offer exchanges for size or design issues (subject to availability).

5. Shipping Charges

• Delivery charges are non-refundable
• Customer bears return shipping cost unless mistake is from our side

6. Order Cancellation

Orders can be cancelled within 12 hours of placing the order.